Wedding cake retainers are non-refundable, they cover the cost of your taste testing and the hours of work that have already been devoted to you and your cake already.
If you need to move the cake for a later date I would gladly put your deposit towards that if notified before 7 business days of delivery, no refund could be given on the new date at anytime.
The minute you contact me I start working for you, so please understand that many hours of work have gone into your cake before an egg is even cracked.
I work many nights til 4 am in the morning so my time line is not always the same as others but I do try to respond as quickly as possible. Wednesday - Saturdays are my busiest days so please take that into consideration. I do not have any employees, it is just me for now.